Description Reporting to the Hotel Manager, The Front Office Manager is responsible for delivering exceptional guest experiences, achieving departmental financial objectives, leading and developing a high-performing team, ensuring Hilton brand compliance, and maintaining productive front office operations across both brands. This position serves as a key member of the hotel's leadership team and is accountable for measurable operational, financial, and guest satisfaction results. The ideal candidate is a hands‑on leader who thrives in a fast‑paced hospitality environment, builds strong teams, drives continuous improvement, and creates memorable guest experiences while maintaining operational excellence. Key Responsibilities Lead the delivery of exceptional guest service and foster a culture where guest satisfaction is the department's primary focus. Analyze guest feedback, reviews, surveys,



and service recovery trends to identify improvement opportunities and implement corrective action plans. Support Hilton Honors enrolment initiatives and team awareness programs. Ensure consistent recognition and delivery of benefits for Hilton Honors members. Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance Oversee all front desk operations, including check‑in/check‑out, telephone procedures, hotel amenities, and system use Monitor daily room inventory and coordinate solutions related to overselling, room availability challenges, VIP arrivals, group arrivals, and special requests. Act as Manager on Duty, supporting hotel‑wide operations when required Partner with the General Manager, Hotel Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists Ensure accuracy of guest billing,

📌 Front Office Manager (Ottawa)
🏢 Concord Hospitality Enterprises
📍 Ottawa