Support Dayforce Powerpay HCM customers through phone and email, using active listening and problem-solving skills across multiple queues. This role serves a high-volume call center.

As a Customer Support Technical Specialist II, you will address complex payroll questions and provide consistent customer service. You will use decision-support software, computerized data entry systems, and Microsoft Office applications. The position requires accurate documentation, customer education, and confidence handling escalated situations. Training supports learning Canadian payroll domain knowledge when needed.

Key Responsibilities:

- Handle inbound customer calls and emails from multiple queues
- Answer complex payroll questions about Dayforce Powerpay HCM services
- Build rapport through courteous, friendly, qualified greetings




- Explain resolutions and provide ongoing customer education
- Document actions accurately using computerized data entry systems

Requirements:

- At least two years of customer service experience
- Familiarity with computers and telephone etiquette
- Computer literacy in Word, Excel, PowerPoint, and Outlook
- Active listening, multitasking, and problem-solving skills
- Ability to handle escalated or difficult situations

Apply customer service, payroll support, active listening, and accurate documentation skills with Dayforce Powerpay HCM customers.

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📌 Technical Customer Support Specialist (Toronto)
🏢 Dayforce
📍 Toronto