Seeking a Customer Service Agent for a fixed 16-month contract starting June 2026. Provide dedicated client support through effective communication, ensuring a seamless customer experience.As a vital contact for consumers, you'll manage inquiries during Account Managers' absences and oversee the processing of orders in SAP. Robust communication is key as you'll liaise with logistics to ensure timely product dispatch. Additionally, your role involves resolving customer issues empathetically and leading by example with invoicing accuracy.Key Responsibilities:Respond to customer emails and phone callsProcess and record orders in SAPKeep customers informed about order statusManage complaints within quality standardsCollaborate with logistics for smooth operationsRequirements:Preferred Bachelor's DegreeExcellent verbal and written communication skillsImport/export background essentialStrong problem-solving and decision-making abilitiesCapable of working effectively both independently and in teamsLeverage your communication skills to ensure high-quality service and support throughout the contract duration.

📌 Customer Service Agent (16-Month Contract) (Calgary)
🏢 Innospec
📍 Calgary