Support iQmetrix clients through AI-assisted troubleshooting, case triage, and live chat in a full-time contract role covering maternity leave.

As a Client Support Specialist, you will support RQ, RQmobile, iQ Storefront, and iQ Platform users. You will manage incoming cases, resolve issues at first contact, and escalate complex problems. The role requires clear communication, technical investigation, and careful AI verification.

Key Responsibilities:

- Own and triage cases from email, chat, and support channels
- Provide live chat support during scheduled client support hours
- Gather evidence, reproduce issues, and resolve cases when possible
- Escalate defects with complete documentation to Technical Support or Development
- Update cases, follow up, document solutions,



and identify recurring issues

Requirements:

- One to two years in customer, technical support, or help desk roles
- Robust written and verbal communication for non-technical users
- Familiarity with Salesforce Service Cloud or similar systems
- Methodical troubleshooting using screenshots, errors, and application logs
- Willingness to participate in evening, weekend, and holiday on-call rotations

Bring case ownership, technical troubleshooting, and clear client communication to iQmetrix's interconnected commerce support team.

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📌 Client Support Specialist SaaS (Regina)
🏢 iQmetrix
📍 Regina