Merchant technical support at affirm combines troubleshooting expertise with reliable service for business partners across a remote-first workforce.

As a Product Support Specialist, you will resolve technical and operational issues for e-commerce retailers using various platforms. You will become a product and payments expert while working with Sales, Client Success, Operations, and Engineering. The role supports quick solutions, account troubleshooting, scalable processes, and merchant communication.

Key Responsibilities:

- Support affirm’s merchant partners across e-commerce platforms
- Troubleshoot complicated technical and configuration issues
- Collaborate with engineers on technical and operational resolutions
- Manage multiple inquiries with appropriate prioritization




- Build scalable processes and communicate feature enhancements

Requirements:

- Two or more years in technology, e-commerce, SaaS, or similar roles
- Understanding of complicated technical systems and concepts
- Ability to handle high request volumes efficiently and empathetically
- Robust writing for technical explanations and relationship building
- Fluency in French and English

Apply product knowledge, payments expertise, and technical troubleshooting to support affirm’s merchant partners with clarity and reliability.

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📌 Merchant Technical Support Specialist (Vancouver)
🏢 Affirm
📍 Vancouver