Client Success Specialists at Merriam Music use customer service and problem-solving skills to support students, families, and customers in office.

This position manages customer loyalty, resolves concerns, and supports retention across Merriam Music lessons, programs, events, policies, and instruments. The role requires strong communication, organization, and time management. You will also seek business opportunities with existing clientele and analyze withdrawal data.

Key Responsibilities:

• Provide high-level service to develop relationships and retain students
• Translate questions and concerns into positive customer resolutions
• Process back-end changes for lessons accurately
• Respond to withdrawal requests and address underlying issues
• Track and analyze withdrawal data to increase retention

Requirements:

• Post-secondary education in any discipline
• Previous exceptional customer service and problem-solving experience
• At least one year of successful sales experience
• Intermediate proficiency in Google Workspace
• Availability for evenings and consistent Saturdays

Apply your customer service, retention, sales, and analysis skills to support Merriam Music students and families.