Support Commercial Banking clients in Montreal through bilingual service, onboarding coordination, and accurate resolution of complex banking inquiries.

As a Client Service Specialist at Scotiabank, you support Relationship Managers across Commercial Banking Distribution. You coordinate internal partners, collect client information, and provide ongoing day-to-day banking support. Your work helps deliver consistent experiences while meeting service standards, regulatory requirements, and internal procedures.

Key Responsibilities:

- Resolve client inquiries and explain banking processes clearly
- Coordinate onboarding information collection with clients and partners
- Activate accounts accurately and promptly across departments




- Educate clients about banking channels and available tools
- Escalate service concerns when requests exceed established SLAs

Requirements:

- College or university degree or equivalent experience
- One to three years’ financial services experience
- Fluency in French and English communication
- Knowledge of onboarding, Know Your Customer, and Anti Money Laundering
- Microsoft Office knowledge and solid organization skills

Bring bilingual communication, client focus, and Commercial Banking service expertise to Scotiabank’s Montreal client experience team.

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📌 Commercial Banking Client Service Specialist (Montreal)
🏢 Scotiabank
📍 Montreal