Serve Transat customers and travel agents through bilingual call center support in Montréal or a hybrid work model with provided equipment.

As a Call Center Agent, you will answer questions about reservations and flight changes. You will promote Transat products, assist with website navigation, and deliver empathetic, skilled service. The position requires French and English communication, multiple computer systems, and customer-focused listening.

Key Responsibilities:

- Answer incoming calls from customers and travel agents
- Handle reservations and flight changes
- Promote seat selection, baggage, insurance, and other services
- Help customers navigate Transat websites
- Provide empathetic, professional customer service

Requirements:

- Minimum one year of call center experience
- French and English fluency, spoken and written
- Comfort using computer tools and multiple systems
- Excellent customer service experience
- Travel industry experience considered an asset

Use bilingual communication, active listening, and call center experience to support Transat customers with travel needs.

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📌 Transat Bilingual Call Center Agent (Montreal)
🏢 Air Transat
📍 Montreal