Drive customer retention and growth at Rippling as an SMB Account Manager in Toronto, using consultative selling and SaaS expertise. You will own a customer book and guide businesses through Rippling’s HR, IT, and Finance solutions. This Toronto-based role focuses on adoption, retention, revenue growth, renewals, upgrades, and cross-sales. You will manage strategic relationships, customer priorities, and commercial processes across a quick-growing SMB segment. Key Responsibilities:

Engage customers through go-live, renewals, and executive business reviews Consult on HR, IT, Finance, and workforce management needs Build pipelines for cross-sales, upgrades,



and contract renewals Negotiate procurement and coordinate contract execution Partner with teams to improve adoption and customer success Requirements:

Three-plus years of SaaS account management, sales, or customer success Consistently meet and exceed quota through product sales Run consultative discovery, demonstrations, and structured sales processes Build long-term commercial relationships with diverse stakeholders Stay organized, self-motivated, detail-oriented, and proactive Bring SaaS account management, consultative sales, and retention expertise to grow Rippling’s SMB customer relationships in Toronto.

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📌 SMB Account Manager Toronto
🏢 Rippling
📍 Toronto