Support S&C; Electric Canada customers remotely through technical troubleshooting, wiring diagrams, and hybrid work with two work-from-home days. This senior specialist supports S&C; Protection and Automation products through Tier 3 assistance. The position suits a technical professional with strong analytical skills and field service experience troubleshooting medium voltage equipment. Customers receive support by phone, video conferencing, email, and Salesforce. The work helps resolve complex product application issues beyond Tier 1 and Tier 2 support. Key Responsibilities:

Provide technical support for escalations from Field Service Engineers and Technicians Troubleshoot equipment issues through phone, teleconference, email,



and Salesforce Collaborate on recurring customer issues and recommend improvements Identify replacement or upgrade parts and obtain sales pricing Provide product training and occasional customer-site troubleshooting support Requirements:

Electrical or Electronic Engineering Technology Diploma or equivalent Four years of experience in a similar capacity Ability to interpret electronic, electrical, wiring, and mechanical diagrams Solid written, verbal, interpersonal, and presentation skills Medium voltage protection product knowledge preferred; travel ability required Apply technical analysis, customer communication, and medium voltage troubleshooting to support S&C; products through Tier 3 service.

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📌 Senior Field Services Engineer Support (Winnipeg)
🏢 S&C Electric
📍 Winnipeg