As a Team Member and Hospitality Ambassador at Tim Hortons, your top priority is providing an exceptional guest experience through the delivery of outstanding products and service. Whether you are the very first person our guests encounter or produce the best-loved bakery items, you will have the opportunity to create lasting impressions.ResponsibilitiesGreet guests warmly within 5 seconds at the front counter and drive-thruDeliver consistent service using the S.E.T. principles — Smile, Eye Contact, Thank YouEnsure order accuracy by repeating orders back to guests and marking beverage lids correctlyPrepare all products following the Always Fresh procedure and operational guidelinesHandle guest concerns professionally using the Make It Right approachMonitor and record product temperatures in the Time & Temperature LogMaintain cleanliness of front counter, drive-thru, dining room,



and exteriorFollow all health and safety legislation, sanitation procedures, and safe work practicesCommunicate product and showcase needs to ensure proper availabilityRequirementsStrong guest service mindset and positive attitudeAbility to multi-task efficiently in a fast-paced environmentAttention to detail in following preparation procedures and order instructionsKnowledge of or willingness to learn health and safety and food handling practicesReliable and punctual with valuable communication skillsPositive attitude, reliable work ethic, ability to multi-task in a fast-paced environment, and willingness to follow all operational, sanitation, and health and safety standards.

📌 Team Member - Customer Service Excellence (Oakville)
🏢 Tim Hortons
📍 Oakville