Support Investor Services clients through phone and online channels using strong interpersonal skills and accurate needs assessment. Work flexibility spans CIBC’s contact centre hours.

As a Customer Service Representative on CIBC’s Investor Services Inc. team, you will serve clients including Investors Edge. You will listen carefully, resolve requests promptly, and refer matters when needed. This non-advice group does not provide investment recommendations or product advice.

Key Responsibilities:

• Recognize and accurately assess each client’s needs
• Resolve client requests through phone and online channels
• Use written, verbal,
  
  
  
  and interpersonal communication skills
• Refer clients to related service groups or management
• Support clients using Investor Services products and platforms

Requirements:

• Degree or diploma in business
• Fluency in French and English
• Solid relationship-building and interpersonal skills
• Ability to navigate multiple applications and dual monitors
• Canadian Securities Course designation considered an asset

Apply client engagement, problem solving, and product knowledge to deliver accurate Investor Services support at CIBC.