Serve pet owners for ContactPoint360 using strong verbal communication, empathy, and problem-solving skills in a hybrid customer service position. Webcam required.

As a Customer Service Representative, you will support pet owners through phone, live chat, and email. Address platform navigation, technical support, billing, insurance, and profile concierge inquiries. Build positive relationships while personalizing solutions for each customer and maintaining accurate records.

Key Responsibilities:

- Provide customer service through phone, live chat, and email
- Address platform, technical, billing, insurance, and profile inquiries
- Manage escalations empathetically with tailored customer solutions
- Maintain accurate customer interaction and data records




- Collaborate with teams and departments to maintain service efficiency

Requirements:

- At least one year of customer service experience
- Fluent English with strong verbal and written communication
- Minimum typing speed of 40 words per minute
- Pet ownership or genuine interest in helping pet owners
- Availability for versatile shifts, evenings, and weekends

Use empathy, communication, and problem-solving skills to support pet owners and deliver customer service through ContactPoint360’s hybrid campaign.

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📌 Pet Customer Service Representative (Montreal)
🏢 CP360
📍 Montreal