Serve customers in Mississauga as a Customer Service Representative with Concentrix, using empathy, communication, and problem-solving skills daily. Support a world-known brand.

Concentrix seeks Customer Service Representatives for inbound customer support. You will clarify requirements, resolve non-standard issues, use decision-support tools, and maintain client product knowledge. The work also includes documenting accounts, offering additional products or services, and improving customer satisfaction. Training, technologies, and ongoing support are provided for success.

Key Responsibilities:

- Provide inbound customer support
- Clarify requirements and resolve customer issues
- Listen attentively and demonstrate empathy
- Maintain knowledge of client products and services
- Track information in call tracking databases

Requirements:

- High school diploma preferred
- Six plus months customer service experience preferred
- Solid computer navigation and PC knowledge
- Effective written and verbal communication
- Problem-solving, flexibility, and attention to detail

Bring courteous communication, customer empathy, and computer skills to Concentrix customer support in Mississauga.

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