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Service Advisor Pay Rate: $15 - 25 per hour Murray Hyundai Medicine Hat

Murray Hyundai is seeking a Service Advisor with Automotive Service Advising experience.

As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer support. You see every contact with customers as a professional challenge and feel responsible for satisfying the customer’s needs and resolving their concerns.

Responsibilities:

- Greeting the customer, taking over the vehicle and checking the quality and accuracy of the customer and vehicle data (VIN, mileage, instrument cluster messages)
- Defining the scope of repair with the customer
- Defining and explaining the estimated time and costs to be expected
- Reminding the customer of any open work or work recommended during the last visit
- Monitoring the maintenance or repair process to ensure customer promise times are met
- Communicating to the customer any additional work that may be required as identified by the technician
- Preparing for customer consultation and coordinating vehicle handover with the customer




- Explaining the performed work and invoice to the customer
- Explaining the necessity / advantages of any additional recommended services and / or repairs
- Ensuring the customer’s vehicle is in order, conveniently parked and properly cleaned

Background & Skills:

- Automotive experience is a definite asset
- Maintain the highest level of customer satisfaction
- Honesty & reliability towards the customer, and adhering to agreements
- Ability to complete tasks independently and responsibly
- Ability to remain polite to customers, even in conflict situations
- PBS experience is a valuable asset
- Solid general PC skills and knowledge of office applications (email, MS Office, Internet, etc...)

Job Types: Full-time, Permanent

Perks:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Experience:

- Customer Service: 1 year (preferred)
- Automotive: 1 year (preferred)
- Service Advisor: 1 year (preferred)

Licence/Certification:

- Class 5 Drivers Licence (required)

Work Location:

In person

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