Contribute to customer success as a Technical Advisor II at Sherweb in Sherbrooke, QC, where you will deliver high-level technical support and service excellence. Engage with clients via phone, email, or chat every day.In this full time, on-site role, you will tackle a variety of client inquiries while documenting issues meticulously. Your bilingual proficiency in French and English will ensure you can effectively assist our international clientele. You'll work in a supportive culture that values teamwork and integrity as you grow your IT skills.Key Responsibilities:Provide exceptional technical support to customersResolve product issues and guide service configurationsRecord customer interactions in ticketing systemsCollaborate with team members to improve service deliveryConduct ongoing documentation of evolving technical issuesRequirements:High school diploma with IT ambitionsExperience in customer service roles preferredFluent in both French and EnglishBasic knowledge of Windows applicationsSkill in simplifying technical concepts for clientsMake a positive impact at Sherweb by utilizing your technical support skills in Sherbrooke.

📌 Full-Time Technical Advisor At Sherweb (Sherbrooke)
🏢 Sherweb
📍 Sherbrooke