Title: Director/Manager, PMOLocation: Dixon and Martin Grove Intersection, Toronto, ON (M9 W 4 V8)Status: Full-TimeAbout the Role We hiring a full time permanent Director, Project Management Office (PMO) to lead and improve the company's project management function within an architectural metal fabrication and manufacturing environment.This role is responsible for: Leading the PMO team and establishing project management standards.Standardizing processes, methodologies, and reporting structures.Improving project execution, operational efficiency, and client delivery.Ensuring consistency across all projects from contract award through installation and project closeout.The PMO Director will oversee Project Managers and Project Coordinators and serve as the senior escalation point for complex projects, client issues, operational challenges, and cross-functional coordination.The position works closely with: SalesEngineeringDesignProductionProcurementSite OperationsExecutive LeadershipThe successful candidate will help build scalable project management systems, implement tools and reporting processes, enhance client experience, and improve overall operational performance.Key Responsibilities 1. PMO Leadership & Team Management Lead, mentor, and develop Project Managers and Project Coordinators.Set performance expectations, accountability standards, and employee development plans.Manage project workloads and resource allocation.Support hiring, onboarding, and training of PM staff.Promote a culture of ownership, teamwork, responsiveness, and continuous improvement.2. Project Management Standards & Governance Develop and implement project management methodologies, frameworks, templates, and best practices.Establish governance standards throughout all project phases,



including: Project kickoffSchedulingSubmittalsProcurement coordinationFabrication trackingChange managementRisk managementInstallation coordinationProject closeoutDefine stage-gate processes, project controls, and reporting requirements.Standardize project documentation and communication practices.3. Operational Process Improvement Identify process gaps, inefficiencies, and project execution risks.Create scalable processes to improve: Project executionCross-department coordinationSchedule adherenceProfitabilityChange order managementClient communicationWork with Production, Engineering, Procurement, and Site teams to improve workflow integration.Lead continuous improvement initiatives using KPIs and project performance data.4. Project Oversight & Escalation Management Provide executive-level oversight for high-risk, high-value, or strategic projects.Act as the primary escalation point for: Client concernsSchedule delaysScope conflictsCommercial disputesOperational bottlenecksCross-functional project challengesSupport PMs with problem-solving, risk mitigation, and recovery planning.Participate in major client meetings and executive project reviews.5.



Client Delivery & Strategic Execution Improve the company’s project delivery model and execution standards.Ensure a consistent client experience from project award through final installation and closeout.Develop communication and reporting standards that improve transparency and responsiveness.Partner with Sales and Operations leaders to strengthen strategic client relationships.6. Technology, Systems & Reporting Evaluate, recommend, and implement: Project management toolsERP integrationsReporting technologiesImprove visibility into: Project statusForecastingResource planningOperational metricsLead initiatives involving: PM software implementationDashboard and report developmentWorkflow automationProcess digitizationSupport integration between project management systems and manufacturing/ERP platforms.Required Qualifications Education Postsecondary education in: EngineeringConstruction ManagementProject ManagementManufacturingOr a related fieldCertifications PMP certification is considered an asset.Experience 7-12+ years of project management experience in: Architectural metal fabricationManufacturingConstructionBuilding envelopeSpecialty contractingSimilar industries3-5+ years of leadership experience managing Project Managers or PM teams.Strong understanding of fabrication and construction project lifecycles.Experience implementing: PM methodologiesOperational processesProject controlsExperience managing project financial performance.Experience using ERP systems and project management software.Skills Strong leadership and team management abilities.Excellent organizational and communication skills.Strong conflict resolution and problem-solving capabilities.Proficiency with: Microsoft OfficeSmartsheetAuto CAD (working knowledge)Bluebeam (working knowledge)Additional Requirements Some travel may be required.#J-18808-Ljbffr

📌 Director - Program Management Office (Toronto)
🏢 Citus HR
📍 Toronto