The Behaviour Outreach Facilitator's primary role is to facilitateCalgary Humane Society's educational, training, and community outreachprograms. These programs aim to build community awareness around positivereinforcement training methods, animal behaviour concerns, and responsible petownership while fostering empathy and compassion for the animals in ourcommunity.Rotation:Thursday to Monday | 37.5 hours per weekHours of work: 9:00 a.M. to 5:00 p.M.Annual Salary:$36,367.50with an increase to $40,170.00 upon successful completion of theprobationary period.Duties:Coordinate behaviour training classes andconsultations, including:Scheduling classes and private consultationsManaging class registration, payments, and clientcommunicationsEnsuring classes are posted, promoted, filled, andeffectively staffedProduce monthly reports summarizing class participation, revenue, and trends forsubmission to the Director of Community Services & PathwayPlanning and the BoardSupport content development by working with sheltertrainers to identify opportunities for new classes, update materials, andalign offerings with community needsAssist internal operations by performing trainingduties as assigned by the Director of Community Services & PathwayPlanning or shelter trainers, including supporting staff with trainingplans or assisting in class deliveryProvide high-quality client service by responding tobehaviour inquiries, assisting with the behaviour helpline, and directingclients to appropriate resourcesMaintain positive relationships with contracttrainers, class participants, and community partnersSupport departmental administration, includingupdating manuals, processes, and behaviour handouts as directedAssist with event and program promotion incollaboration with Marketing and Communications staffChampion CHS values of Compassion,



Commitment,Collaboration, and Courage in everyday workPromote a culture of volunteer engagement by workingpositively with volunteers and supporting recognition initiativesPosition Requirements:Interest in pursuing a professional trainingcertification (e.G., KPA, CPDT, IAABC, Pet Professional Guild)Flexibility to work a schedule that includes days,evenings, weekends, and some statutory holidaysBasic knowledge of animal behaviour and a desire toexpand expertise through skilled developmentPrevious professional experience in animal welfare,dog daycare, class coordination, or public relations is an assetWorking toward or willing to pursue professionaldevelopment or certifications in feline/canine behaviourProven experience delivering effective communicationand high-quality customer serviceConfident public speakerStrong administrative skills; ability to maintainrecords and produce clear written/verbal reports; intermediate proficiencyin Microsoft Word, Excel, PowerPointStrong time management and ability to work underpressure while balancing multiple prioritiesStrong interpersonal skills; able to work with adiverse range of peopleFlexible and non-judgmental approachPositive,



can-do attitude in challenging situationsCollaborative and team-oriented mindsetEfficient and effective problem solverMust hold a Class 5 driver's license with at least 3years driving experience and a clean driver's abstractPhysical Requirements:Comfortable and capable of handling a variety ofspecies (e.G., cats, dogs, rabbits, birds, reptiles, rodents)Ability to lift up to 40 lbsAbility to perform repetitive motions: sitting,standing, reaching, lifting, squatting, bending, walking, and pullingWhat We Offer:100% employer-paid health and dental benefits for employees and their eligible dependants.Vision coverage and a Wellness Spending Account.Employer-matched RSP contributions.Paid vacation, sick time, wellness days, plus a paidday off for your birthday.Professional development and career-growthopportunities.Discounts on CHS products and services, includingadoption fees.Access to an Employee and Family Assistance Programand reduced-rate counselling services.Free on-site parking.A meaningful, mission-driven workplace where your workdirectly supports animals and people in the community.Our Commitment to Inclusion:The people and families we serve are diverse, and Calgary HumaneSociety is committed to building an inclusive workplace that reflects thecommunity around us. We believe that different identities, lived experiences,perspectives, and abilities strengthen our organization and help us bettersupport animals and the people who care for them.We welcome applications from all qualified candidates and particularlyencourage applications from people who have historically faced barriers toemployment. We are committed to an accessible and equitable recruitmentprocess, and accommodation is available at any stage upon request.We thank all applicants for their interest. Only thoseselected for an interview will be contacted. To ensure a fair and consistentrecruitment process, we are unable to respond to telephone or email inquiriesregarding applications.

📌 Behaviour Outreach Coordinator (Calgary)
🏢 Kaizen Lab
📍 Calgary