Hotel Equities seeks a service-oriented Guest Services Representative skilled in guest support, reservations, payments, and professional communication.

This Front Office position supports welcoming arrivals, comfortable stays, and effective departures. You will assist with guest requests, service recovery, records, and daily hotel operations. Collaboration with housekeeping, maintenance, sales, and other departments supports consistent service.

Key Responsibilities:

- Welcome guests throughout their hotel stay
- Process arrivals, departures, reservations, and payments
- Respond to questions, concerns, and special requests
- Resolve routine issues and escalate appropriate concerns
- Maintain accurate guest records and shift documentation

Requirements:

- High school diploma or equivalent preferred
- Previous hotel, front desk, or customer service experience preferred
- Strong verbal and written communication skills
- Basic computer and cash-handling skills
- Flexible availability for nights, weekends, and holidays

Bring organized guest support, accurate front desk processing, and calm communication to Hotel Equities hospitality operations.

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📌 Hotel Front Desk Guest Services Representative (Woodstock)
🏢 Hotel Equities
📍 Woodstock