Shape exceptional customer journeys at Boldr as a Senior Customer Advocate. This role focuses on driving sales and ensuring top-notch booking experiences across multiple channels.In this pivotal position, you will be the primary point of contact for both prospective and existing customers. With a blend of customer advocacy and support enablement, your empathetic communication will enhance customer satisfaction. You'll collaborate closely with local hosts, ensuring that inquiries are addressed within established SLAs while enriching the overall service delivery.Key Responsibilities:Address customer inquiries via phone, chat, and emailConvert inquiries into successful bookings or salesCollaborate with local hosts on booking managementEnsure prompt responses within 24 hoursDocument and escalate problems as neededRequirements:2-3+ years in customer service or hospitalityExperience in adventure tourism or travelStrong verbal and written communication skillsProven ability to achieve sales targetsExperience with CRM tools like HubSpot or IntercomMaximize customer satisfaction and sales success in a vibrant, agile work environment with Boldr.

📌 Senior Customer Advocate At Boldr (Fort Ware)
🏢 Boldr
📍 Fort Ware