Analyze consumer feedback for Maola using CRM systems, Excel, Power BI, or Tableau in an in office, full-time position. Turn concerns into actionable insights.

The Consumer Response Analyst serves as Maola’s primary analysis point for inquiries, complaints, compliments, and product concerns. You will investigate issues, identify trends, and prepare reports supporting continuous improvement. Collaboration spans Quality Assurance, Manufacturing, Marketing, and Customer Service teams.

Key Responsibilities:

- Analyze consumer data for trends and recurring issues
- Prepare reports and dashboards on feedback metrics
- Track response times, complaint volume, and resolution rates
- Investigate concerns by coordinating with internal departments




- Recommend improvements using consumer insights and best practices

Requirements:

- Two years’ related consumer affairs or analysis experience
- Experience using CRM and consumer feedback platforms
- Proficiency with Excel, Power BI, Tableau, or similar tools
- Strong analytical, problem-solving, and data accuracy skills
- High school diploma or General Educational Development certificate

Bring consumer data analysis, reporting, and problem-solving skills to help Maola improve products and consumer experiences.

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