Lead campaign and end-to-end journey design at CIBC in a hybrid Toronto arrangement, using people leadership and client experience expertise.
As Chapter Lead within Savings, Investments & Advice, you will build and develop a high-performing team. You will provide coaching, functional expertise, and consistent practices for impactful campaigns and seamless journeys. Your work spans products, channels, and partner teams.
Key Responsibilities: Build and develop a high-performing campaign journey design team
Coach team members and establish consistent delivery practices
Identify opportunities to simplify client and user experiences
Lead knowledge sharing and continuous improvement across Chapters
Support Squad outcomes and Quarterly Business Review processes
Requirements: Experience leading a team in a people leadership capacity
Experience managing end-to-end client journeys and delivering change
Critical thinking skills for complex, ambiguous situations
Structured, analytical, and process-driven problem-solving approach
Commitment to compliance, controls, and organizational risk management
Bring campaign design, journey expertise, coaching, and client-first leadership to CIBC’s Savings, Investments & Advice team.