Senior Director, Contact Centre Transformation & Strategy (British Columbia)

Senior Director, Contact Centre Transformation & Strategy (British Columbia)

25 Oct
|
Vancity
|
British Columbia

25 Oct

Vancity

British Columbia

Vancity is seeking a Senior Director, Contact Centre Operations & Transformation, to lead the modernisation of its contact centre into a scalable, advice-led channel. You will own the multi-year transformation agenda, shaping the operating model, workforce strategy, quality framework, and technology-enabled capabilities.
The role requires a strategic and operational leader who can deliver measurable outcomes and report to the VP, Inclusive Banking, Alternate Channels.

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📌 Senior Director, Contact Centre Transformation & Strategy (British Columbia)
🏢 Vancity
📍 British Columbia

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