Support customers through product inquiries, order requests, and issue resolution as a Customer Care Associate I at HD Supply Canada. French bilingual skills are preferred.

This Customer Care Associate I position handles customer questions about product selection, services, and issues. You will develop knowledge of 20,000 products and three catalogues while using computerized systems for information gathering and troubleshooting. The role supports customer service expectations and sales processes.

Key Responsibilities:

- Respond to customer orders and quotation requests
- Follow up to meet customer service expectations
- Research and suggest alternative products
- Resolve customer issues, including credit concessions
- Refer complex problems to a supervisor

Requirements:

- High school diploma or GED strongly preferred
- Zero to two years of relevant experience
- Bilingual French preferred
- Ability to use computerized systems
- Ability to work under close supervision

Apply your customer service, product research, and issue resolution skills supporting HD Supply Canada customers and sales processes.

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📌 Customer Service Associate Product Support (Toronto)
🏢 HD Supply
📍 Toronto