Lead ERP application support at Acumatica, combining people leadership with advanced troubleshooting for customers and partners.
The Manager, Application Support leads Support Engineers while reporting to the Director of Application Support. This full-time position dedicates approximately 30% of time to complex technical support. It emphasizes coaching, prioritization, conflict resolution, and customer satisfaction. Acumatica delivers cloud ERP solutions for growing businesses worldwide.
Key Responsibilities: Lead, coach, and develop Application Support Engineers
Oversee case assignment, workload balancing, and escalations
Provide advanced support for complex customer cases
Coordinate issue resolution with cross-functional teams




Improve processes, metrics, and customer outcomes
Requirements: Bachelor's degree in a related field
Five-plus years supporting or implementing ERP solutions
Three-plus years managing technical or related teams
Robust analytical, troubleshooting, and problem-solving skills
Excellent communication, coaching, and conflict-resolution capabilities
Apply ERP expertise, team leadership, and customer-focused troubleshooting to support Acumatica’s application support organization.

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📌 ERP Application Support Manager (Quebec City)
🏢 Acumatica
📍 Quebec City