Lead WFM AI capabilities and analytics at TD in Toronto, connecting AWS expertise with workforce insights and operational decision-making.
This people leader manages development and integration across the Workforce Management ecosystem. The work combines WFM platforms, AWS AI capabilities, workforce data, and analytics. Its purpose is to create trusted insights, decision support, and measurable business outcomes across the function.
Key Responsibilities: Lead the WFM AI, insights, and analytics roadmap
Own data sourcing, connectivity, quality, governance, and transformation
Integrate insights across WFM and enterprise data sources
Partner with business, data, technology, HR, Finance, and Operations
Lead, coach, and develop the accountable team




Requirements: Undergraduate degree or equivalent experience
Five or more years in WFM technology, analytics, or related fields
Hands-on AWS AI, cloud analytics, or contact centre technology experience
Experience with NICE, Verint, Amazon Connect, or comparable platforms
Knowledge of SQL, Python, data pipelines, APIs, and governance
Bring WFM leadership, AWS AI experience, and workforce analytics expertise to TD’s Toronto team and measurable operational outcomes.

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📌 WFM AI and Analytics Manager (Ontario)
🏢 TD Bank Group
📍 Ontario