Analyze telecom fraud and billing data as Twilio’s remote Fraud Operations Specialist, serving customers and partners across Canada. Build evidence-based resolutions.
This Fraud Specialist role combines financial investigation, root cause analysis, and strategic dispute negotiation. You will examine Artificially Inflated Traffic, International Revenue Share Fraud, messaging data, and billing discrepancies. The work supports customers, carriers, vendors, account managers, accounting, and management while advancing documented resolutions.
Key Responsibilities: Investigate fraudulent misuse and telecom billing errors
Analyze call, messaging, rate, currency, and quantity data
Manage customer and vendor disputes through resolution
Negotiate settlements and payment terms within company practices




Build dashboards communicating dispute lifecycle metrics
Requirements: Eight-plus years in telecom, fraud, vendor, collections, or consulting operations
Experience negotiating disputes with customers or vendors
Experience in collections, billing analysis, or dispute resolution
Project management experience and solid communication skills
Experience with Excel, Google Sheets, Looker, or SQL
Apply fraud investigation, billing analysis, dispute negotiation, and data skills to Twilio’s telecom operations across Canada.

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📌 Fraud Operations Specialist Telecom Disputes (Alberta)
🏢 SendGrid
📍 Alberta