Lead Group Benefits Operations initiatives at Manulife in Toronto, using project governance and cross-functional coordination to improve operational outcomes. The working arrangement is hybrid.
This Project Manager leads moderate-to-large initiatives across Operations, Product, Technology, Finance, Risk, Compliance, Procurement, and external partners. The work spans requirements, integrated planning, risk management, process improvement, financial tracking, testing, change management, and stabilization. It supports plan sponsor and plan member experiences, service performance, operational effectiveness, workforce readiness, and measurable benefits.
Key Responsibilities: Lead initiatives through planning, implementation, stabilization, and benefits realization
Establish governance, decision logs, risk registers, and executive reporting
Coordinate requirements, testing, training, communications, and cutover




Implement process improvement, digitization, automation, data, and AI opportunities
Coordinate vendor deliverables, risks, dependencies, and contractual obligations
Requirements: Post-secondary education in business, operations, finance, technology, or related discipline
Five or more years leading complex projects or transformation initiatives
Experience in Group Perks operations or benefits administration
PMP, PRINCE2, Agile, Lean Six Sigma, or equivalent certification
Experience with project and reporting platforms
Apply project governance, operational improvement, and stakeholder influence to advance Manulife Group Benefits initiatives in a hybrid Toronto setting.

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📌 Group Benefits Operations Project Manager (Ontario)
🏢 Manulife
📍 Ontario