Lead customer-focused programs at 1Password as a Staff Program Manager, using cross-functional leadership and customer insight to improve experiences remotely.
This Staff Program Manager joins the Customer Experience Operations & Programs team. You will strengthen customer engagement, connect feedback to decisions, and improve planning and execution. The work spans customer programs, adoption, retention, advocacy, and collaboration with Customer Experience, Product, Engineering, and Revenue Operations.
Key Responsibilities: Lead strategic programs across customer engagement initiatives
Establish plans, owners, milestones, dependencies, and success measures
Build scalable customer feedback collection and activation methods
Improve customer journeys, handoffs, and feedback loops
Present recommendation-led updates to executives and stakeholders
Requirements: Six-plus years in program management, operations, or related fields
Experience leading complex cross-functional initiatives through implementation
Ability to structure ambiguity and manage competing priorities
Robust executive presence and communication skills
Experience influencing partners without formal authority
Bring program management, customer insight, and cross-functional communication skills to advance meaningful customer impact at 1Password.