Lead client delivery operations and continuous improvement at Central 1 through service management, quality standards, and performance insights. This hybrid role supports consistent outcomes.
As Director, Client Delivery Operations and Excellence, you will oversee delivery across Payments, Treasury Services, Application Audit, and Documentation. You will lead Client Request Management, partner with Corporate IT, and strengthen scalable operating practices. The work supports credit unions and financial institutions across Canada.
Key Responsibilities: Oversee service delivery across four Client Delivery functions
Lead request intake, triage, escalation, reporting, and resolution quality
Coordinate readiness for onboarding, volume changes, and acquisitions
Monitor quality, timeliness, throughput,



and resource utilization
Lead continuous improvement, audits, scorecards, and operating frameworks
Requirements: Eight to ten years in delivery or service management
Background in operational delivery and quality management
Experience driving improvement in project-based environments
Knowledge of payments, financial services, and regulatory requirements
Robust analytical, stakeholder management, and communication skills
Shape Central 1’s client delivery performance through operational excellence, quality management, analytics, and continuous improvement leadership.

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📌 Director Client Delivery Operations (British Columbia)
🏢 Central 1 Credit Union
📍 British Columbia