Lead ServiceNow CSM architecture remotely, applying enterprise integration expertise and technical governance across complex platform operations.
This experienced ServiceNow Technical Architect serves as the enterprise platform design authority. You will design custom Customer Service Management solutions, guide delivery teams, and define secure, scalable roadmaps. The work includes integrations across hybrid and cloud infrastructures using MID Servers, Service Graph Connectors, and APIs.
Key Responsibilities: Lead custom ServiceNow CSM solution architecture and governance
Provide technical guidance and code review standards
Design integrations using MID Servers and Service Graph Connectors
Translate business requirements into technical platform roadmaps
Enforce maintainable configurations and ServiceNow best practices
Requirements: 8+ years with ServiceNow or comparable enterprise platforms
5+ years in ServiceNow architecture and technical delivery
Experience across CSM, ITSM, CMDB, or related capabilities
Knowledge of cloud architectures, APIs, and integration frameworks
Exceptional stakeholder management and communication skills
Apply your ServiceNow CSM design, integration, and governance expertise as a remote enterprise technical architect.