FSRA seeks a Bilingual Regulatory Inquiry Officer skilled in public service communication and research. Serve Ontarians through phone, email, mail, and in-person inquiries.
As part of FSRA’s public affairs team, you will provide single-window inquiry and correspondence services. You will address questions and complaints involving regulations, policies, processes, programs, licensing, registration, examinations, and investigations. The work supports insurance companies, agents, adjusters, mortgage brokers, cooperatives, credit unions, pension plans, and loan and trust companies.
Principales responsabilités: Provide customer service and regulatory information to stakeholders
Research detailed public inquiries using databases and reference materials
Draft responses to incoming correspondence and public complaints




Prepare inquiry summaries, notes, surveys, and reports
Identify emerging trends and issues for senior correspondence
Exigences: Postsecondary diploma in communications or a related field
One to two years’ customer service experience in a similar setting
Ability to research and interpret legislation, regulations, policies, and procedures
Professional writing experience for diverse audiences
Database and spreadsheet computer skills
Apply public service communication, regulatory research, conflict resolution, and analysis skills as FSRA’s bilingual inquiry officer.

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📌 Bilingual Regulatory Inquiry Officer (Ontario)
🏢 Financial Services Regulatory Authority (FSRA)
📍 Ontario