Digital menu governance and guest experience define this Toronto-based Manager role at Tim Hortons, supporting App, Kiosk, and Delivery channels.
As Manager, Digital Menu Governance & Experience, you will govern accurate, dependable menus across Tim Hortons digital ordering channels. The role coordinates with Product, Marketing, Category, Operations, and Technology teams. You will establish standards, manage menu data, and improve discoverability, customization, and channel consistency.
Key Responsibilities: Develop standardized menu configuration playbooks for digital ordering channels
Maintain source of truth for products and menu changes
Audit menu parity across App, Kiosk, and Delivery
Coordinate updates supporting the recent POS rollout
Document, validate,



and monitor digital menu changes
Requirements: Experience in digital menu management or digital commerce
Experience with apps, kiosks, and delivery platforms
Understanding of catalogs, modifiers, POS, and digital ordering
Ability to translate needs into standards and processes
Strong analytical, organizational, communication, and collaboration skills
Support Tim Hortons digital ordering accuracy through menu governance, channel audits, product categorization, and focused customization opportunities.

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📌 Digital Menu Governance Manager (Ontario)
🏢 Ruby Brut Inelek (Pty
📍 Ontario