Lead Chick-fil-A Canada’s digital technology portfolio using service delivery and program leadership to support restaurant expansion and Operators.
This senior technology leader partners with Canada Division stakeholders, the Digital Transformation & Technology team, and vendors. The position shapes a multi-year roadmap, translates business needs into techno-functional requirements, and guides core restaurant systems, payments, networks, and digital capabilities. It also supports the transition to a recent technology ecosystem.
Key Responsibilities: Build and execute Canada’s technology portfolio and roadmap
Design solutions addressing regional business requirements
Coordinate technology implementation for restaurant grand openings
Define and improve IT service levels and support operations
Advocate Canada-specific needs across global technology standards
Requirements: Ten years of experience required
Technology service delivery experience
Experience leading complex technical initiatives and programs
Experience leading technology functions and teams
Bachelor’s degree or equivalent experience
Shape Chick-fil-A Canada’s technology direction through portfolio leadership, service delivery, and restaurant systems expertise.