Lead Genesys Cloud CX delivery for Miratech in a hybrid Toronto role, directing CCaaS architecture, integrations, and technical execution.
As Development and Delivery Lead, you will guide contact centre initiatives for a major financial services client. You will coordinate client, partner, and Miratech teams across workstreams. The role covers IVR, routing, agent desktop, dialer, reporting, and enterprise integrations.
Key Responsibilities: Plan and deliver CCaaS features, integrations, and enhancements
Coordinate workstreams and maintain an end-to-end delivery view
Define scope, timelines, milestones, and resource requirements
Review architecture, designs, code, and integration approaches
Oversee testing, deployment, documentation, and operational handover
Requirements: Seven-plus years in software development
At least three years in a leadership role
Hands-on Genesys Cloud CX delivery experience
Understanding of contact centre operations and cloud architectures
Experience with Agile, Scrum, or Waterfall methodologies
Bring Genesys Cloud CX expertise, stakeholder leadership, and delivery accountability to Miratech's Toronto-based CCaaS initiatives.

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📌 Genesys Cloud CX Delivery Lead (Ontario)
🏢 Miratech
📍 Ontario