Lead Genesys Cloud and Architect delivery as a Technical Lead, applying IVR design and Contact Center AMS expertise to platform operations.
This Technical Lead supports Contact Center platform management, enhancement delivery, and continuous improvement. You will lead AMS operations, collaborate with business stakeholders, and modernize Genesys solutions. The work includes Genesys voice, IVR, chat, and digital engagement platforms.
Key Responsibilities: Lead incident, problem, change, and release management
Design, develop, and maintain Genesys Architect workflows
Enhance customer journeys, self-service, authentication, and routing
Resolve complex production issues through root-cause analysis




Develop technical roadmaps and recommend platform improvements
Requirements: Five-plus years in Contact Center platforms, AMS, and technical delivery
Hands-on Genesys voice, IVR, chat, and digital engagement experience
Robust Contact Center operations and support-model understanding
Technical leadership and stakeholder management skills
Ability to mentor support and development resources
Apply Genesys Cloud, Architect, AMS operations, and technical leadership expertise to Contact Center platform enhancements and support.

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📌 Genesys Cloud Technical Lead (British Columbia)
🏢 Experis Austria
📍 British Columbia