Lead Microsoft licensing operations at Softchoice through robust compliance controls, transaction accuracy, and people leadership. Support commercial, public sector, and education customers.
The Manager, Operational Excellence oversees Microsoft licensing transactions from quoting through renewals and agreement maintenance. This manager leads teams, interprets program requirements, and improves operational processes. The work connects Microsoft, Compliance, Legal, Finance, Sales, IT, and Customer Success stakeholders.
Key Responsibilities: Lead, coach, develop, and retain the Microsoft Operations team
Oversee quoting, contracting, ordering, amendments, renewals, and maintenance
Translate Microsoft requirements into procedures, controls, and training
Monitor performance, risks, exceptions, audits, and corrective actions
Lead workflow,



documentation, reporting, and tool improvements
Requirements: At least three years of progressive licensing or technology operations experience
Experience managing complex, high-volume, transaction-based operations
People leadership involving coaching, performance management, and workload planning
Knowledge of software licensing, contracts, quoting, ordering, and renewals
Experience with compliance reviews, audits, controls, or risk management
Bring Microsoft licensing knowledge, operational judgment, and continuous-improvement leadership to Softchoice’s customer-focused operations.

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📌 Microsoft Licensing Operations Manager (Quebec City)
🏢 Softchoice
📍 Quebec City