Lead client delivery operations and continuous improvement at Central 1 in a hybrid environment, using service management and performance standards expertise.
As Director, Client Delivery Operations and Excellence, you will oversee delivery frameworks, Request Management, and quality standards. You will guide operational performance across Payments, Treasury Services, Application Audit, and Documentation. The position also partners with Corporate IT on incidents, capacity, resourcing, operational requests, and delivery performance.
Key Responsibilities: Oversee consistent service delivery across client-facing functions
Lead request intake, triage, service levels, and escalations
Coordinate readiness for onboarding, volume changes, and acquisitions
Monitor quality, timeliness, throughput,



and resource utilization
Establish processes for complex operational issues
Requirements: Eight to ten years in delivery or service management
Experience with operational performance and quality management
Proven performance improvement in project-based environments
Knowledge of payments, financial services, and regulations
Solid analytical, stakeholder management, and communication skills
Apply delivery leadership, service management, and analytical expertise to strengthen Central 1’s client outcomes and operational performance.

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📌 Director Client Delivery Operations (British Columbia)
🏢 Central 1
📍 British Columbia