Shape contact center products through backlog prioritization and omnichannel transformation in Momentum Financial Services Group’s hybrid work workplace. Focus on customer and advisor experiences.
The Product Owner, Contact Center Pod defines and delivers capabilities across Momentum’s contact center ecosystem. This senior product role translates customer, business, operational, regulatory, and technology requirements into measurable outcomes. You will guide product strategy, Agile delivery, stakeholder alignment, and technology transformation.
Key Responsibilities: Own the Contact Center Pod vision, roadmap, priorities, and outcomes
Create and prioritize epics, features, stories, and acceptance criteria
Lead sprint planning, refinement, reviews, and retrospectives
Align Operations, Technology, Compliance, Risk, Architecture, and business stakeholders
Drive omnichannel, AI, automation, CRM, and digital capabilities
Requirements: Five-plus years in product ownership, management, business analysis, or related roles
Experience with Agile delivery and cross-functional teams
Proven backlog management in complex business environments
Strong contact center operations and customer journey knowledge
Experience with CCaaS, CRM integrations, digital channels, or intelligent routing
Apply product management expertise, contact center knowledge, and stakeholder leadership to advance customer and advisor outcomes.

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📌 Contact Center Product Owner (Ontario)
🏢 Momentum Financial Services Group
📍 Ontario