Job Information Job Title: Information Officer Supervisor
Job Requisition ID: 88768
Ministry: Forestry and Parks
Location: South Region - Cypress Hills
Full or Part-Time: Full-Time
Hours of Work: Up to 40 hours per week
Permanent/Temporary/Wage: Wage Winter Seasonal Positions
Scope: Open Competition
Closing Date: November 2, 2026
Classification: Administrative Support 4
Salary: $26.46 to $33.48 per hour
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.
Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.
For more information about the Ministry of Forestry and Parks, please visit our website at : https://www.alberta.ca/forestry-and-parks
About Your Work Environment Working at Cypress Hills in the Southern Region, you will find an energetic and fulfilling seasonal position with Alberta Parks.
Cypress Hills Interprovincial Park Cypress Hills Interprovincial Park is a unique landscape that contrasts with the surrounding prairie, making it an exciting destination for campers and day users alike and overlaps the Alberta and Saskatchewan borders. This park lies within the Southeast District of Alberta Parks. The district includes Red Rock Coulee and Michelle Reservoir. The park is located 65km south of Medicine Hat and covers approximately 200 sq km of provincial park. The focal point is the Elkwater Townsite with 300 cottages, 10 campgrounds, 5 group camps and front and backcountry comfort camping. Information Officers work out of the Visitor Centre and the Elkwater Townsite providing information, retail services, campground registrations and reservation support. Onsite, fully furnished accommodation may be available for rent.
Role Responsibilities Information Officer Supervisor (as4) Reporting directly to the Visitor Services Supervisor (VSS) at Cypress Hills Provincial Park , you will be responsible for creating a positive and productive work environment for up to five Information Officers in this district. This position is a front-line customer service role and focuses on higher level administrative and leadership tasks, such as scheduling, staff training, visitor concern management, on-site troubleshooting, inventory management, cash reconciliation, and reporting.
Supervision, leadership, mentorship and training to seasonal staff, assist with performance reviews, handle conflict situations
Administration Support – manage day-to-day staff schedules and changes, review timesheets prior to payroll submission, oversee invoices and expenditures, create and review promotional materials
Booth Operations Support – understand shop.albertaparks.ca functions to update visitor profiles, process refunds, manage retail inventory. Manage stock by placing orders with external vendors.
Provide ongoing support to AS2 Information Officers (IOs) through regular check-ins on progress and one-on-one training. Assist with input for seasonal performance reviews. Empower IOs to be independent in their roles by setting clear expectations and processes for decision-making
Place orders for booth and store inventory (where applicable) to ensure proper supplies are available prior to busy campground times
Provide support for cash and revenue reconciliation
Ensure staff maintain and improve knowledge on recreational activities, park facilities, services, tours, public safety issues, tourism and travel opportunities, directives,



policies and regulations
Support the distribution of information-based communications such as posters, brochures, program advertisements
Ensure staff complete Government of Alberta mandatory online courses
Ensure staff complete all SiteDocs training and required inspections
Continued Role Responsibilities Cypress Hills Provincial Park is looking to recruit for the following:
For All Positions You Will Provide exceptional customer service as the first point of contact for visitors. Greet and welcome them in a friendly, approachable, inclusive and professional manner
Maintain and improve knowledge to provide accurate, concise and relevant information, whether in-person, by telephone or via email, on recreational activities, park facilities, services, park programs, public safety issues, tourism and travel opportunities, directives, policies and regulations
Receive, respond and manage all customer service issues, concerns, complaints, emergencies, and other feedback professionally and appropriately; escalating these to other departments, such as park rangers, caretaking, maintenance, visitor engagement, visitor services, or your supervisor, as required
Assist and work closely with other departments as required to ensure operational and visitor needs are met; e.g. assist maintenance/caretaking for light shower building cleaning or light campsite garbage removal; assist visitor engagement with program set-up and teardown
Identify and report any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to your supervisor
As directed by the Supervisor, assist in the distribution of information-based communications such as posters, brochures, maps and program advertisements
Record and report statistics as directed by your supervisor
Become a Park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) to provide the public with current information
Record and report necessary safety, compliance, accident, or wildlife occurrences
Complete all required online, in-person, and on-the-job training
Complete all required Occupational Health and Safety inspections
Complete personal performance agreements.
The Job Description is provided for further details on this position.
APS Competencies Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
Agility – You must be agile to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.
Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics.
Develop Self and Others – You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning workplace to lead the delivery of top level customer service; have the willingness to cross-train for other areas or duties such a s occasionally assisting the maintenance staff.




Build Collaborative Environments – You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.
Systems Thinking – This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes.
Creative Problem Solving – Occasionally challenges arise, and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues.
Qualifications High school diploma and two years of supervisory, retail, customer service or related experience.
Equivalency Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.
Requirements Intermediate (Standard) First Aid and CPR Level C + AED
Successful candidates must obtain a Criminal Record Check
Valid Class 5 Driver’s License and a current 3-year Driver’s Abstract with no more than 6 demerits
Assets Problem-solving and adaptable
Ability to work independently and in a team setting
Well-developed interpersonal and communication skills
A passion for engaging customers and providing professional, informative, and diplomatic service to a variety of people
Outgoing, friendly personality who enjoys and has experience working with public
Strong conflict resolution and de-escalation skills to manage customer complaints and facilitate positive interactions
Knowledge of local tourism, amenities, cultural and natural history, flora and fauna
Good time management skills, ability to pay attention to detail and work well under pressure
Previous experience with Parks or the Tourism Industry
Experience in retail operations including processing cash and POS payments including till balancing (cash in/out), inventory stocking
Proficiency in the Microsoft suite of applications and other computer programs
A love of parks and the outdoors, camping and/or nature
Ability to speak languages in addition to English
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Terms of Employment Seasonal wage opportunities starting December 2026 and ending on March 31st 2027 with possible extension to January 12, 2028 to cover a maternity leave. with the contract term dependent on operational needs
This position requires evenings, weekends and holiday work as scheduled
Vacation requests will be considered but not guaranteed
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what the GoA has to offer to prospective employees Working for the Alberta Public Service .
Professional learning and development .
Research Alberta Public Service Careers tool .
As a Wage Employee, You Receive 11.6% In Addition To Regular Wage Earnings In Lieu Of Paid Holidays And Vacation Leave
5.6 percent of regular wage earnings instead of paid holidays.
6 percent of regular wage earnings instead of annual vacation pay.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Alba Ngjelo at [email protected] .

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📌 Information Officer Supervisor (Alberta)
🏢 Government of Alberta
📍 Alberta