Who We Are
Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.

Overview
Reporting to the Supervisor, the Administrative Assistant supports the daily operations at the Centre by providing clerical, administrative assistance to ensure the effective and productive delivery of programs and services.

Responsibilities
Responds to the needs of clients and volunteers at the point of contact and for information or referral purposes

Effectively communicates and interacts with clients in a courteous and professional manner

Accesses and utilizes community resources where appropriate

Collaborates with the marketing team to promote events and programs and assists with the development of monthly program calendars

Organizes supplies, equipment, and resources for the programs

Provides information, coordinates services and/or refers clients/caregivers to other resources as required

Initiates and completes the client intake process (including the required assessments and reassessments for specific programs) with guidance from the Centre Leader

Maintains and updates client and volunteer files in the client information management system including schedules

Assists with volunteer recruitment, selection, orientation, and training, and supports in-service meetings as needed

Answers the telephone and greets clients

Completes the time sheet data entry for payroll as needed

Supports the client survey distribution per the established schedule

Processes client payments, donations,



and fundraised money

Prepares and reconciles bank deposits, and deposits money at the bank as required

Participates in fundraising activities which may occur after regular hours

Reviews client billable services and volunteer reimbursements before sending to the central finance department

Maintains the petty cash

Functions and reports in compliance with the Occupational Health and Safety legislation, regulations, and Carefor policies and procedures.

Participates in health and safety training including WHMIS and applies this knowledge in the workplace

Wears or uses any/all protective equipment or clothing provided by Carefor and does not interfere with protective devices as to change or negate their functions

Reports the absence of or defect in any equipment or protective device, and which may endanger self or other worker

Reports any violations of the Health and Safety Act or the regulations, or the existence of any hazard

Does not use or operate any equipment, machine, device, or work in a manner that may endanger self or other worker

Ensures all workplace incidents are reported in a timely manner in accordance with legislation, and Carefor policies and procedures for workplace injuries and incidents (eg. WSIB injuries, infection control)

Adheres to the Carefor standards for conduct and behavior and upholds Carefor's Core Values

Ensures that confidential information relating to clients, work colleagues, suppliers and Carefor's operations is properly protected and not disclosed to third parties, unless allowed or required under relevant law or regulation

Treats all people with respect and undertakes duties with care and diligence





Does not use information obtained in the course of employment for personal financial gain; nor allows that information be used to obtain financial benefit for any other person or company

Ensures all dealings with clients, suppliers and other parties are kept at arm's length to avoid the possibility of actual or perceived conflicts of interest

Complies with all statutory and internal disclosure requirements on a timely basis and ensures to the best of ability the accuracy and comprehensiveness of the information

Performs other duties as assigned

Participates on committees/project work group as assigned

Qualifications
Post-secondary education in Office or Business Administration or similar field, or an acceptable combination of education and experience may be considered

3 years’ experience in a multi-level, not-for-profit organization and/or community support services an asset

Experience working with volunteers an asset

Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Publisher) and client data base systems (CIMS)

Experience in customer service

Physical ability to perform duties such as standing for long periods, squatting, bending, and lifting heavy objects

Ability to organize, prioritize and multi-task

Excellent interpersonal skills and an ability to communicate effectively with clients, caregivers, staff, health care professionals, service agencies both verbally and in writing

Bilingualism (English/French) an asset

Valid Class G drivers’ license and use of own vehicle

Acceptable Vulnerable Sector Background Check

What We Offer
Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)

Employee and Family Assistance Program

Professional Development Opportunities

Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries

Staff who are deeply committed to excellent client care

EDI Statement
Carefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

#J-18808-Ljbffr

📌 Administrative Assistant- Carling ADP (Quebec City)
🏢 Carefor-Health-
📍 Quebec City