Support Shortcuts Software clients remotely across Canada using fluent French, technical diagnosis, and responsive customer communication. Work within a 24/7 global Helpdesk supporting inbound client needs.
As a Help Desk Technician, you will resolve customer queries and concerns across Shortcuts’ product suite. The position requires French communication, IT understanding, application diagnosis, and robust organization. You will collaborate with clients, staff, and resellers while protecting client data and confidentiality.
Key Responsibilities: Answer inbound customer calls and resolve client queries
Provide reliable support across the Shortcuts product suite
Investigate, replicate, and test application problems




Manage escalated enquiries and complaints professionally
Record and monitor client calls using approved systems
Requirements: Fluent French verbal and written communication
Excellent written and verbal communication skills
Understanding of IT and latest technologies
Ability to diagnose application, hardware, and environment problems
High computer literacy and technical competency
Apply technical diagnosis, fluent French communication, and service focus while supporting Shortcuts Software clients through the global Helpdesk.

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📌 Remote French Help Desk Technician (Alberta)
🏢 Shortcuts Software
📍 Alberta