The Four Seasons Centre for the Performing Arts (FSCPA) is a 2000-seat performance venue in the heart of downtown Toronto. The Four Seasons Centre is the home of the Canadian Opera Company and the performance venue of The National Ballet of Canada, and hosts a variety of other events including galas, meetings, corporate functions, film screenings, and social events. We are now accepting applications for the position of part time Patron Services Supervisor at the Four Seasons Centre for the Performing Arts.

OVERVIEW
Working closely with the Food and Beverage Manager and/or Front of House Manager, this position will be responsible for delivering and overseeing service excellence to our Patrons and Guests during performances and events. They will supervise Front of House and Bars/Concessions during performances and oversee events in cooperation with the Facility Management and Event Planning departments.

KEY RESPONSIBILITIES

Demonstrate and exemplify service excellence at all public-facing touch points

Coach, train, and support all Patron Services colleagues throughout their shifts, including staff briefings

Responding to customer service situations as they occur, ensuring timely de-escalations and solutions

Collaborate with operational leadership within the Four Seasons Centre to ensure and fortify building readiness and event standards

Inspect and oversee spaces from set-up to strike, ensuring all in-house and rental equipment, product, furniture, and smallwares are ready for service

Oversee set-up and strike of bar and concession services, taking a hands-on approach

Ensure that event spaces are clean and closed at the end of the shift.

Uphold compliance with house policies,



government agencies, guidelines, and best practices for venue health and safety

Cash handling and product management, including the preparation of the daily sales report.

Review and prepare Performance planning documents and supervise both the FOH and F&B; team members appropriately (up to 35 people daily).

Complete end-of-shift reports.

Other administrative dutiesincludecounting inventory, entering timesheets, and ordering products.

Additional job duties, as business needs require.

EXPERIENCE AND SKILLS
The ideal candidate will have at least 2 years’ experience in front of house, food & beverage service, hospitality, and/or events-related roles. A combination of customer service experience, and aptitude as a team lead are preferred.

Successful candidates will need to demonstrate:

Positive and courteous interactions with all guests, clients, and colleagues.

The ability to understand and follow house standards and systems, to support positive Patron, Colleague and Client outcomes.

Strong leadership skills, including the ability to provide supportive feedback for entry-level staff to ensure all serviceobjectivesare surpassed.

Excellent interpersonal and communication skills, both written and verbal.

The ability to foster/maintain professional, positive and effective interactions with others.

The ability to remain calm, as well as make others at ease, feel more confident/positive in stressful situations; combined with the ability to make appropriate decisions quickly.

Attention to detail, time-management skills combined with the ability to problem solve and re-prioritize as needed.

Cash handling experience.

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📌 PATRON SERVICES SUPERVISORS (Ontario)
🏢 Canadian Opera
📍 Ontario