Investment customer care and banking support define this Scotiabank position in Scarborough. Use communication and problem-solving skills within a Client Experience Centre.
As a Customer Care Advisor, you will serve clients across Canada with investment and banking inquiries. You will provide advice-based solutions, resolve account concerns, and explain Scotiabank products, services, and digital banking tools. The position requires customer relationships, regulatory awareness, and service excellence.
Key Responsibilities: Support clients with investment and banking-related inquiries
Identify needs and provide suitable financial solutions
Resolve inquiries accurately under policies and service standards
Collaborate with internal partners for seamless experiences




Help clients use Scotiabank digital banking tools
Requirements: Solid English verbal and written communication skills
Customer service, banking, financial services, or contact centre experience
Problem-solving, active listening, and relationship-building abilities
Ability to navigate systems and manage competing priorities
IFIC or CSC certification, or willingness to obtain licensing
Support investment clients through thoughtful service, accurate resolutions, and relationship building as a Scotiabank Customer Care Advisor.

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📌 Investment Customer Care Advisor (Ontario)
🏢 Scotiabank
📍 Ontario