Apply By: Thursday, November 5, 2026 11:59 pm EST
Workplace Safety and Insurance Appeals Tribunal
Division:
Office of the Vice Chair Registrar
City:
Toronto
Position(s) language:
Job term:
1 Permanent
Job code:
Not Available - Not Available
Not available* $26.92 - $31.31 per hour
*Indicates the salary listed as per the OPSEU Collective Agreement.
The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board.
The Tribunal's Support Services department is currently seeking a motivated individual for the position of Operations Support Clerk, to provide document management, print/reproduction services, receiving/shipping, distribution, and inventory control for the Workplace Safety & Insurance Appeals Tribunal (WSIAT) and assigned Agencies, following established policies, procedures and best practices.
About the job Under the supervision of the Manager, Support Services duties are as follows:
Mail Room
Review, receive, and log all incoming mail and courier items, and deliver to appropriate Agency contact
Log, scan or process all incoming case-related and general correspondence documents for WSIAT and shared services
Upload case-related documents and enter metadata to organize and index them in the case management system, ensuring data integrity, confidentiality and secure storage into the case management system within 24 hours of receipt
Process and send all outgoing mail and courier packages
Deal with returned mail and courier packages according to departmental policy
Retrieve hearing recorders and upload recordings to the case management system and maintain tracking records of the hearing recordings including capture and uploading
Coordinate logistics for hearings, including room setup, accommodation requests, inventory provisioning and technical support
Preparing hearing recording and electronic exhibits upon request
Monitor and request necessary stock (e.g. water, PPE, etc.) for hearings
Generate and reconcile courier manifests and billing reports, and coordinate purchase-order fulfilment, receiving and delivery activities across multiple units
Verify incoming items against purchase orders and resolve discrepancies with internal staff, business units or vendors
Accept, check and process deliveries of the WSIAT and assigned Agencies.
Print Shop
Sort and prioritize all print tasks received, use punching and binding equipment to bind all hard copy reproduction jobs over 100 pages
Troubleshoot and maintain equipment and machinery while escalating technical issues and coordinating service calls
Provide quality control for all print tasks by reviewing package content, checking for administrative errors and ensuring consistency with WSIAT procedures
Provide account readings/scanning counts/postage reports for shared services billing as required.
Clean and service print machines,



including replenishing toner, adding or changing paper, and carrying out minor repairs or call for service on equipment as required and follow up/escalate issues and unresolved matters to the Manager as necessary.
Prepare and distribute sensitive documentation in accordance with privacy procedures
Print, assemble and send accommodation materials and accurately update the case tracking system
Track and report on usage and other metrics for billing and operational analysis
General
Assess document completeness, resolve document discrepancies and determine the appropriate routing and processing procedure
Exercise tact, discretion and sound judgment when reviewing confidential materials and organizing documents, including splitting or merging files using Adobe tools
Provide guidance and support to new staff within the business unit
Monitor, prioritize and complete own and joint action task lists in the case management system, working with colleagues to ensure overall print queues are monitored and prioritized to meet or exceed service standards
Participate in records management projects as required
Support Senior Records Clerks with records management and digitization projects and contribute to continuous improvement initiatives
Communicate with internal staff and external vendors to clarify procedures and resolve operational issues
Take initiative to assess information received for completeness and adherence to established policies and determine appropriate course of action to obtain missing information and/or provide clarification of administrative policies to requestors as necessary.
Maintain daily in office presence to support WSIAT and assigned Agency operations, as required
What you bring to the team Knowledge and Experience: Good understanding of document management principles and case management systems
Proficiency with Microsoft Office, Adobe Professional, SharePoint, digital recording and editing software, and scanning software
General understanding of the Workplace Safety and Insurance Act and privacy legislation, as it pertains to the WSIAT
Knowledge of basic office procedures, network environments, high-volume production printing along with punching and Cerlox binding machines, image systems and scanning software, digital recordings and editing software
Foundational knowledge of administrative processes, including updating case tracking systems, performing searches and maintaining files
Knowledge of Records and Information Management (RIM) principles and best practices in document handling, storage and destruction




Communication and Interpersonal Skills: Excellent customer service skills to provide service to internal staff and external parties
Ability to:
prioritize to meet tight service deadlines and production targets
be flexible and work in an environment with changing priorities
work with minimal supervision
Excellent attention to detail, organization and problem-solving skills
Excellent teamwork and communication skills
Discretion and sound judgment when handling confidential materials and addressing safety concerns in mailroom and logistics operations
Good keyboarding skills and business software knowledge
Other: Ability to lift, carry and push up to 30 lbs. for short durations
Additional information: Apply by:
Thursday, November 5, 2026 11:59 pm EST
1 English Permanent, 505 University Ave, Toronto, Toronto Region
The Workplace Safety and Insurance Appeals Tribunal is an inclusive employer. Accommodation is available under the Ontario Human Rights Code.
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "Position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered before an offer of employment.
Information collection notice We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.
Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).
If you have any questions about how your information is collected, used, shared or saved, please contact us .

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