Deliver remote customer service from Nova Scotia using transparent communication and practical troubleshooting skills. Support customers through inbound calls and digital systems.
MCI seeks full-time Contact Center Representatives for customer service, technical support, and customer sales interactions. You will represent recognizable brands while resolving issues, managing accounts, explaining products, and protecting the customer experience. This entry-level position includes training.
Key Responsibilities: Listen to customers and resolve their support issues
Handle inbound calls across commercial and public sector support
Use systems for account management tasks
Recognize sales opportunities and upgrade products or services
Escalate dissatisfaction appropriately to the managerial team
Requirements: Full-time availability for a remote position in Nova Scotia
High school diploma or equivalent
At least 20 words per minute typing speed
Basic Microsoft Office Suite and Windows knowledge
Strong communication, organization, and customer service skills
Apply customer service, technical support, account management, and conflict-resolution skills as an MCI remote representative.

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📌 Remote Contact Center Representative (Nova Scotia)
🏢 The Sydney Call Centre
📍 Nova Scotia