College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Overview Languages English
Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
or equivalent experience
Experience 2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting Private sector
Responsibilities Tasks
Greet people and direct them to contacts or service areas
Provide basic information to clients and the public
Obtain and process information required to provide customer service
Operate switchboard or telephone system
Record and relay information
Schedule and confirm appointments
Send invoices
Maintain work records and logs
Receive and issue payments
Perform clerical duties, such as filing and sorting and distributing mail
Answer telephone and relay telephone calls and messages
Calculate billing charges
Monitor mobile radio or telephone




Provide emergency services
Relay service to persons with disabilities
Perform data entry
Provide customer service
Experience and specialization Computer and technology knowledge
Electronic medical records
Switchboard 1-25 lines
Electronic scheduler
Word processing software
MS Office
Database software
Electronic mail
Additional information Work conditions and physical capabilities
Ability to work independently
Rapid-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Attention to detail
Sitting
Combination of sitting, standing, walking
Personal suitability Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Ability to multitask
Time management

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