Coordinate airline customer service through technical data sheets, pricing, billing, and operational communication for Newrest’s temporary maternity-leave replacement assignment.
As Customer Service Manager, you serve as the main interface between airline customers and internal teams. You maintain service information, support customer relationships, and coordinate operational follow-through. Your work covers menus, flight schedules, quality responses, pricing updates, and billing accuracy.
Key Responsibilities: Create technical data sheets, manuals, plating guides, and menus
Monitor airline cycle rotations and create flight templates
Respond to complaints and follow corrective actions internally
Calculate meal costs, update prices, and verify billing




Represent clients and coordinate requests with department heads
Requirements: Ability to manage customer service activities during maternity leave
Ability to communicate operational information clearly to personnel
Ability to monitor service standards and quality dashboards
Ability to respond to crew feedback within 24 hours
Ability to maintain airline customer relationships and partnerships
Support Newrest airline operations with accurate documentation, responsive customer service, pricing control, and coordinated internal communication.

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📌 Airline Customer Service Manager (Ontario)
🏢 Newrest
📍 Ontario