Support patients across Canada as a Patient Care Coordinator in Mississauga, using empathetic communication and careful call triage. This full-time position is home-based.
At Shoppers Drug Mart, you will serve as a first contact for patients, caregivers, physicians, clinics, pharmacies, and consumers. The role supports Specialty Health Network through inbound inquiries, patient documentation, data integrity, and coordinated services. Professional English, confidentiality, and accurate communication are essential throughout each treatment journey.
Key Responsibilities: Respond to patient, pharmacy, and clinic calls within service levels
Triage inquiries to appropriate team members
Index documents and create patient files as needed




Monitor reports and files for data integrity
Coordinate services, deliveries, coverage, and patient follow-up
Requirements: Minimum two-year call center experience
Healthcare or insurance experience is an asset
Professional English communication, written and spoken
Solid Windows, Microsoft Excel, and Word skills
Flexibility for rotating Monday-to-Friday shifts and overtime
Bring patient advocacy, accurate documentation, and coordinated communication to Shoppers Drug Mart’s Specialty Health Network.

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📌 Patient Care Coordinator Mississauga (Alberta)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Alberta