At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.

We are looking for a Customer Service Coordinator to join our Residential team in Yellowknife, NT . Reporting to the Regional Manager , this is a key customer service position within Northview's regions as they are tasked with building and maintaining relationships with our Residents, assisting in the effective and efficient retention of existing Residents, and ensuring that Resident issues are handled in a timely and professional manner. This role is pivotal in Northview being able to deliver value to its unitholders.

Responsibilities:

Setting high customer service standards & ensuring positive resident relations and resident satisfaction

Makes recommendations for improving levels of Customer Service (including Street to Suite)

Ensuring adequate inventory and usage of Resident communication supplies

Appropriately handle current resident inquiries, calls, and emails in a timely manner

Depending on the Region, review and or complete move-in and move-out reports and inspections

Compiling spreadsheets and or generating reports of upcoming lease expiries and generating the necessary renewal documents

Review market rents (in consultation with the Leasing Agent) and discuss adjustments to NPR Rents with the Regional Manager

Conduct Customer Satisfaction surveys to inbound and outbound Residents





Updating Resident database (Yardi)

Update and maintain the accuracy of information on resident files and lease documentation

Implement and manage the resident relation plan and provide suggestions on cost-effectively enhancing Resident Relations

Ensure service of documents and annual inspections are dealt with as per NPR policies and local Residential Tenancy Act

Following up on or inputting Resident Retention-related work orders

Dealing with evictions and tenancy board filings, and attendance at tenancy board hearings as required

Backup to Leasing Agent and or Property Administrator as needed

Other Resident and customer service-related duties as assigned by the Regional Manager

Qualifications:

Have a professional appearance, pleasant demeanor, and positive attitude

Proven experience in successfully dealing with and resolving conflict

Previous experience in Customer Service and performing administrative functions

Have a valid driver's license

Be willing and able to work irregular hours including evenings and weekends

Possess excellent English communication skills

Be highly organized, and capable of meeting deadlines in a busy and high-pressure environment

Perks:

Competitive pay

Extended health care including medical, dental, and vision coverage

Life insurance, drug coverage, and wellness programs

Discounts on rent at Northview properties

Vacation Travel Assistance for Northern employees

Northview welcomes and encourages applications from people with disabilities.

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📌 Customer Service Coordinator (Northwest Territories)
🏢 Northview Residential REIT
📍 Northwest Territories